Viet Nam News HÀ NỘI — Customer experience management is the most vital competitive advantage for hospitality businesses today, according to experts and professionals. A seminar was held on Thursday to discuss customer experience management in the hotel business, attracting the participation of the managers of top hotels and resorts such as JW Mariott, the Sofitel Legend Metropole Hanoi and Silk Path Hanoi. According to chairwoman of the Việt Nam Hotel Association (VHA) Đỗ Hồng Xoan, factors like location and price are no longer the primary competitive advantage they once were. "Quality of service will be the next key competitive value of the accommodation industry in Việt Nam and around the world,” she said. There are 27,600 accommodations nationwide with 548,000 rooms. It is necessary to upgrade the infrastructure, facilities, workforce and service, she said. “To satisfy customers, we should apply new technologies in … [Read more...] about Hospitality staff need personal touch
Silk path
Silk Path Grand Resort Spa Sapa wins two World Luxury Hotel Awards
Silk Path Grand Resort & Spa Sapa perches on its own hill overlooking the marvelous Hoàng Liên Sơn mountain range. — Photo courtesy of the resort Viet Nam News HÀ NỘI — Silk Path Grand Resort & Spa Sapa has won two awards at the World Luxury Hotel Awards 2018 Gala Ceremony in Bali, Indonesia. The awards, including “Global Luxury Garden Resort” and “Asia’s Luxury Mountain Resort,” were granted to the resort on November 10. World Luxury Hotel Awards is a recognised global organisation providing luxury hotels and resorts with recognition for their world class facilities and excellent service. Winners were chosen based on customer votes all over the world. It was also rated by a global panel of consultants situated amongst 144 countries. Boasting the Luxury Mountain Resort award in Asia, Silk Path Grand Resort & Spa Sapa perches on its own picturesque hill overlooking the marvelous Hoàng Liên … [Read more...] about Silk Path Grand Resort Spa Sapa wins two World Luxury Hotel Awards
BUSINESS IN BRIEF 22/6
VN Central Bank asks banks to rectify hotline issues The State Bank of Viet Nam (SBV) has asked banks to provide enough switchboard operators and improve technical infrastructure to process complaints efficiently. The SBV said it found through monitoring that the hotlines of some banks were not operating effectively, making it very difficult for customers and cardholders to request assistance in emergency cases. This has been a cause for concern and has been reported in different forms of mass media. In order to ensure the quality of services, the State Bank has required banks to address the issue to promptly receive and handle the inspection and complaints of customers. Banks must take the initiative in explaining and promptly responding to opinions expressed on mass media regarding the quality of card payment services to avoid pulling down consumer trust in the quality of payment services offered by banks and the development of non-cash payment regulations by the … [Read more...] about BUSINESS IN BRIEF 22/6
VNE sells entire stake in Hue Green Tourism
Viet Nam Electricity Construction Joint Stock Corporation (VNE) has sold its entire stake in Hue Green Tourism Joint Stock Company for more than VND279.3 billion (US$12.3 million), the company announced. In its filing to HCM Stock Exchange on June 18, VNECO said it had sold 20.77 million shares, equivalent to 99.86 per cent of Hue Green Tourism’s capital, to three investors for VND13,499 per share. The transfer price was double its price of VND6,480 per share on the HCM Stock Exchange on June 18. Hue Green Tourism, which manages the four-star Green Hue Hotel, is no longer a subsidiary of VNE since June 18, the company said. The buyers of VNE’s stakes are Silk Path Hotel Joint Stock Co, which purchased nearly 20.4 million shares, and two individuals – Bui Tu Phuong, director and legal representative of Silk Path Hotel, and Ta Dam Hung. Silk Path Hotel, with a charter capital of VND383 billion, has two hotels in Ha Noi and a five-star hotel in Sapa. The divestment of … [Read more...] about VNE sells entire stake in Hue Green Tourism
Stock market briefs
Stock market briefsThe Saigon Times Daily HCMC – Everpia Company (EVE) will issue US$10.1 million worth of international unsecured convertible bonds in a private placement in South Korea. The five-year debt will carry a fixed coupon rate of 1% per year for the semiannual payments. The bonds will be converted at the price of VND18,245 per share after a year from the issuance date. Otherwise, EVE will pay the coupon rate of 3.5% per year. HCMC – Vietnam Electricity Construction Corporation (VNE) has completed the transfer of its entire 20.7 million shares, or a 99.86% stake, in VNECO Hue Green Tourism JSC. It sold nearly 20.4 million shares to Silk Path Hotel Co., Ltd., while two individuals---Bui Tu Phuong and Ta Dam Hung---purchased 208,000 shares and 178,000 shares, respectively. VNE earned nearly VND280 billion from the divestment given the selling price of nearly VND13,500 per share. HCMC – Ben Thanh Rubber Company (BRC) aims to earn a net profit of VND16 billion … [Read more...] about Stock market briefs
BUSINESS IN BRIEF 19/4
Mining Vietnam 2018 kicks off in Hanoi The fourth International Mining and Minerals Recovery Exhibition for Vietnam (Mining Vietnam 2018) kicked off in Hanoi on April 18. Co-organised by the UBM Asia company and the Vietnam Chamber of Commerce and Industry’s Vietnam Exhibition Services Company Ltd, the biennial event took place for the first time in 2012 and has become a bridge connecting domestic and foreign firms and diversifying advanced technologies and equipment. The three-day exhibition attracts more than 137 enterprises from 18 countries and territories, including the UK, Czech Republic, Germany, Singapore, China and Australia. They displayed equipment, machinery and technologies used for mining on a site of 4,000 sq.m. Apart from well-known names such as Volvo, PET, Tamiha, Tsurumi, Vinza, YHI, Weir Minerals, the Vietnam National Coal and Mining Industries Corporation (Vinacomin) also joins the event. Tran Tu Ba, Director of the Vinacomin … [Read more...] about BUSINESS IN BRIEF 19/4
Real estate businesses honoured with awards
Fifty-four businesses and projects were honoured at the Viet Nam Property Awards 2018 in Ha Noi last Saturday in recognition of their significant contributions to the development of the real estate market. Fifty-four businesses and projects were honoured at the Viet Nam Property Awards 2018 in Ha Noi last Saturday in recognition of their significant contributions to the development of the real estate market. The awards were launched by the Viet Nam Real Estate Association (VNREA), the Management Agency for Housing and Real Estate Market under the Ministry of Construction and the VTV24 news centre. Speaking at the awards ceremony, Deputy Prime Minister Trinh Dinh Dung said after a period of decline, the real estate market has recovered and developed strongly, with both high liquidity and reasonable structure, helping modernise urban areas. The increasing areas of social housing projects have created homes for nearly 500,000 low-income people and workers at industrial parks, he said. … [Read more...] about Real estate businesses honoured with awards
54 excellent estate businesses, projects honoured
The awards were launched by the Vietnam Real Estate Association (VNREA), the Management Agency for Housing and Real Estate Market under the Ministry of Construction and the VTV24 news centre. Speaking at the award ceremony, Deputy Prime Minister Trinh Dinh Dung said after a period of decline, the real estate market has recovered and developed strongly with high liquidity and reasonable structure, helping modernise urban areas. Particularly, the increasing areas of social housing projects have created accommodations for nearly 500,000 low-income people and workers at industrial parks, he said. The awards encouraged domestic businesses to enhance corporate social responsibility, competitiveness and develop trademark to meet international standards, he added. To ensure sustainable and healthy development, it is necessary to improve relevant institutions, revise and supplement terms of the laws on construction, housing, and real estate business, and build a law on urban management and … [Read more...] about 54 excellent estate businesses, projects honoured
Silk Path Hotels Resorts opens French chateau inspired resort in Sa Pa
The 5-star Silk Path Grand Resort & Spa Sapa has officially opened its doors to welcome tourists to Sa Pa – the famous tourist magnet in the northern province of Lao Cai. Breathtaking: Nestled on its own picturesque hill, Silk Path Grand Resort & Spa Sapa offers panaromic views of the marvelous Hoang Lien Son mountain range. - Photo courtesy of Silk Path Located on the hill slope with a breathtaking view of the marvelous Hoang Lien Son mountain range, the charming resort’s design was inspired by the splendour of a French chateau, reflecting the classy architecture style which has been blended perfectly with vivid decorative ethnic patterns. Delicious: All-day dining Samu restaurant. - Photo courtesy of Silk Path Spread over two hectares, the property features 152 rooms divided into 10 categories, including Classic Room, Junior Suites, Executive Suite, Ambassador Suite, President Suite, Duplex Room and Bungalows. The accommodation at the resort is … [Read more...] about Silk Path Hotels Resorts opens French chateau inspired resort in Sa Pa
Top Vietnamese adventure destinations for travelling lovers
The Hanoitimes - Many travellers choose to venture off the beaten path as they make adventurous trips to conquer Mount Pha Luong, Datanla Waterfall, or trek through Mui Doi (the East Pole of Vietnam) to enjoy spectacular sunset. Followings are the most popular places for adventure tourists Pha Luong Mountain in Tan Xuan Commune, Chieng Xuan District Pha Luong Mountain in Tan Xuan Commune, Chieng Xuan District. Pha Luong mountain peak is considered the roof of Moc Chau – Son La. The most special thing here is not located at an altitude of more than 2,000 that are swathes of hectares all over the mountain like another world, separate from everything around. The steep cliffs with numerous tectonic fissures making it so spectacular and unique. Pha Luong is also a natural boundary between Vietnam and Laos. Located in the full of obstacles and difficulty Pha Luong still people here such as “silk road” to transport drugs. This makes the journey to conquer this mountain … [Read more...] about Top Vietnamese adventure destinations for travelling lovers