Duong Tri Thanh How do you evaluate the potential of the aviation market connecting Vietnam to Europe and the UK in particular? In the first six months of 2019, the total number of arrivals is estimated at 980,000 passengers between Vietnam and Europe, and 150,000 passengers between Vietnam and the UK, up 38 and 4 per cent, respectively, on-year. There has been a huge development in aviation between Vietnam and Europe, as well as the UK, due to a boom in tourism. Vietnam is also one of the most dynamic and fastest growing emerging markets in the East Asia region. The Vietnam aviation market is growing at a rapid pace, but so is competition from low-cost carriers and foreign airlines, as they currently have their sights set on long-haul flights and are potentially seeking to expand their direct networks. How many flights have Vietnam Airlines been operating between Vietnam-EU and Vietnam-UK? Could you share with us your plan for the next five years? Networks and … [Read more...] about Pioneering a digital Vietnamese airline
Customs at frankfurt airport
Vietnam Airlines opens self check-in kiosks at Heathrow airport
An automatic check-in kiosk of Vietnam Airlines (Photo: Vietnam Airlines) Hanoi (VNA) – The national flag carrier Vietnam Airlines has announced that it will introduce automatic check-in kiosks at London’s Heathrow Airport in the UK from April 8. The airline has already launched this service at Narita International Airport, Kansai International Airport, and Fukuoka International Airport in Japan; Incheon International Airport in the Republic of Korea; Frankfurt International Airport in Germany; and the three domestic airports of Noi Bai, Da Nang, and Tan Son Nhat. It will also be expanding the service to Haneda Airport and Nagoya International Airport in Japan, Busan International Airport in the Republic of Korea, Guangzhou Baiyun International Airport and Hong Kong International Airport in China, and Changi International Airport in Singapore. The kiosk allows passengers to check in from 24 hours to 60 minutes prior to the scheduled departure time without waiting in … [Read more...] about Vietnam Airlines opens self check-in kiosks at Heathrow airport
These are the world’s best airports for 2019
What makes an airport a "world's best"? High-tech facilities? Friendly staff? Great leisure amenities? Speedy immigration service? According to Skytrax World Airport Awards, being a global travel leader means constantly striving to improve, innovate and impress. And so for 2019 -- and for the seventh time in a row -- Singapore Changi Airport is crowned the world's best aviation hub, just in time for the opening of the much awaited Jewel Changi terminal, in April. "To be voted the World's Best Airport for the seventh consecutive year is a truly fabulous achievement for Changi Airport, and this award continues to underline the airport's popularity with international air travelers," Edward Plaisted, CEO of Skytrax said. The prestigious accolade was awarded at the Passenger Terminal Expo 2019 in London on Wednesday. The Skytrax World Airport Awards are voted for by customers in a global airport customer satisfaction survey. As well as counting down the 10 best airports, Skytrax awards … [Read more...] about These are the world’s best airports for 2019
VNA serves first foreign customers in 2019
First passengers of 2019 arrive at Hà Nội International Airport. - Photo baotintuc.vnViet Nam News HÀ NỘI — National flag carrier Vietnam Airlines served its first foreign customers in 2019 who landed in Hà Nội and HCM City on Tuesday. The first group of foreign visitors arrived at Nội Bài airport in the capital at 6.45am on Flight VN36 from Frankfurt (Germany) and later, at 7.35 am, another group arrived at Tân Sơn Nhất airport in the southern hub on Flight VN30, also from Frankfurt. Speaking at the ceremony in Hà Nội, Deputy CEO of Vietnam Airlines, Trịnh Ngọc Thành, said the carrier was proud to serve as a bridge connecting Việt Nam and the rest of the world, as well as an “ambassador” of the country’s tourism that helps promote the country’s image to foreign friends. He also pledged better services to customers through the implementation of the … [Read more...] about VNA serves first foreign customers in 2019
Vietnam Airlines serves first foreign customers in 2019
A special welcome ceremony held for Flight VN36 from Frankfurt at Noi Bai airport in Hanoi on January 1 (Photo: VNA) Hanoi (VNA) – The national flag carrier Vietnam Airlines served the first foreign customers in 2019 who came to Hanoi and Ho Chi Minh City on January 1. The first group of foreign visitors arrived at Noi Bai airport in the capital at 6:45 am on Flight VN36 from Frankfurt (Germany) and later, at 7:35 am, another group arrived at Tan Son Nhat airport in the southern hub on Flight VN30, also from Frankfurt. They arrived to warm welcome ceremonies hosted by leading officials of the two cities and representatives of the airline who described this as ushering in a new year full of bright prospects for the tourism and aviation industries of the two cities in particular and the whole country in general. Speaking at the Hanoi ceremony, Deputy ECO of the Vietnam Airlines Trinh Ngoc Thanh said the carrier is proud to serve as a bridge connecting Vietnam and the rest of … [Read more...] about Vietnam Airlines serves first foreign customers in 2019
European pilots hit Ryanair with biggest strike yet
The 24-hour strike by Ryanair pilots in Europe means the Irish airline is scrapping 400 of 2,400 scheduled flights on Friday AFP/Odd ANDERSEN The Irish no-frills airline was forced to scrap some 400 out of 2,400 scheduled European flights as pilots in Ireland, Germany, Belgium, Sweden and the Netherlands walked off the job. Around 55,000 passengers were affected by the strikes, said Ryanair, which has offered customers refunds or the option of rebooking their journeys. Ryanair has slammed the stoppages as "unnecessary" but pilots counter that the carrier has refused to engage in meaningful dialogue about collective labour agreements since it began recognising unions in December 2017. Germany was worst hit by the industrial action, with 250 flights scrapped at 10 airports. The country's powerful Cockpit union said it had called on Ryanair's roughly 480 Germany-based pilots to walk out from 3.01am (0101 GMT) until 2.59am on Saturday. "Ryanair said there is not one extra cent for … [Read more...] about European pilots hit Ryanair with biggest strike yet
BUSINESS IN BRIEF 22/6
VN Central Bank asks banks to rectify hotline issues The State Bank of Viet Nam (SBV) has asked banks to provide enough switchboard operators and improve technical infrastructure to process complaints efficiently. The SBV said it found through monitoring that the hotlines of some banks were not operating effectively, making it very difficult for customers and cardholders to request assistance in emergency cases. This has been a cause for concern and has been reported in different forms of mass media. In order to ensure the quality of services, the State Bank has required banks to address the issue to promptly receive and handle the inspection and complaints of customers. Banks must take the initiative in explaining and promptly responding to opinions expressed on mass media regarding the quality of card payment services to avoid pulling down consumer trust in the quality of payment services offered by banks and the development of non-cash payment regulations by the … [Read more...] about BUSINESS IN BRIEF 22/6