Hanoi (VNA) – More and more banks have started offering free services to attract customers in a very competitive market.
The Vietnam International Joint Stock Commercial Bank (VIB) and Southeast Asia Joint Stock Commercial Bank (SeABank) have announced a free service policy for individual customers, for ATM withdrawals and online internal and external money transfers, starting from this month.
At VIB, new customers will be free to transfer money online and to withdraw money at 17,000 ATMs nationwide, regardless of internal or external network, for six months after opening the account.
The fee waiver also applies to existing VIB payment accounts that have been open for less than six months.
For older accounts, VIB will waive the two fees and the fee at the counter if the average account balance in the last six months reaches 5 million VND or more. These waivers exclude international transaction.
Meanwhile, at SeABank, the free-of-charge programme has been applied to all new customers and existing customers with SeANet/ SeAMobile services such as free internal and external money transfer for customers using the services.
Last year, Techcombank also applied a e-banking with zero VND programme called [email protected] Ebank for corporate customers after successfully luring a large number of individual customers in the wake of free transfer programmes for all online transactions via the bank’s [email protected] I-bank and [email protected] mobile.
Banking expert Bui Quang Tin said the free programmes would help banks attract customers.
A Nielsen report on personal finance also showed along with convenience, ease and speed, transaction fees are a factor customers care the most about when banking. Free transactions help customer reduce significant monthly fees and makes them feel comfortable in using the services.
As for banks, Tin said free transactions would help them attract and create a large customer base to promote cross-selling products and services, such as lending and bancassurance.
In the case of Techcombank, for example, its number of new customers last year increased by 87 percent over the previous year.
The rapid increase in the number of new customers also means a large amount of money is circulated through banks. As a result, the banks will attract a large amount of current account savings account (CASA) with low interest rates, creating a low-cost capital source.
The free services policy has also contributed to surging Techcombank’s services income. The bank’s income from payment services and cash by the end of last year increased by 81 percent against 2016 to 508 billion VND (21.8 million USD). Its net profit in this segment also increased by more than 32 percent to 306 billion VND.
With the success, it is forecast that more banks will introduce free services policies, which will bring more benefits to customers.-VNA
- Little Caesars offering free lunch combos for UMBC’s win
- How to stream WWE Money In The Bank for free
- Braves offer free tickets to Hurricane Irma evacuees
- House Offers Chef's Kitchen, Custom Range Hood For $499K
- Bud Light Offering Free Super Bowl Tickets for Life in New Promotion
- Bills offer free tickets to fans who shovel stadium snow
- Rob Gronkowski hopes Martellus Bennett ‘breaks the bank’ in free agency
- Kings offer free tattoos of their new logo and fans line up in droves
- Florida bar offers free shots for every Gators score against Alabama
- Alexis DeJoria Racing to offer free mammograms at NHRA events