Qatar’s hospitality sector has further improved its guest experience ranking from first place among the GCC to first place in the Middle East, according to the Guest Experience in the Middle East Report, released by hospitality and travel data providers Olery. The report monitored and analysed more than 5mn online guest reviews over the past 12 months (April 1, 2017 to March 31, 2018) from popular sites such as Booking.com and TripAdvisor. Qatar’s score has climbed from 81.7 last year to 84.3, with a 1.2 points gap ahead of second place in the Middle East. The report measures overall guest satisfaction by analysing different aspects of their tourist accommodation experience, including service, location, cleanliness, room quality, and value for money. In Qatar, hotel room quality and cleanliness were highly rated 8.9 and 9.0 respectively, placing the country in the first place regionally for both categories. Qatar’s hospitality sector also scored 8.9 in service, 8.9 in food and 8.5 in facilities. According to the “guest type” category, Qatar’s tourist accommodation was particularly popular among families, business travellers, and couples. “Qatar’s hospitality sector has long been a key attraction to the destination, and today it stands as proof that our collective efforts… Read full this story
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